Unit One Room Reservation 房間預(yù)訂
  Unit Two Concierge Service 禮賓服務(wù)
  Unit Three Check-in 登記入住
  Unit Four Reception Desk 總臺服務(wù)
  Unit Five Housekeeping 客房服務(wù)
  Unit Six Operator 總機(jī)服務(wù)
  Unit Seven Food & Beverage 餐飲服務(wù)
  Unit Eight Bar Service 酒吧服務(wù)
  Unit Nine Business Center(Ⅰ) 商務(wù)中心(Ⅰ)
  Unit Ten Business Center(Ⅱ) 商務(wù)中心(Ⅱ)
  Unit Eleven Health & Recreation(Ⅰ) 康體中心(Ⅰ)
  Unit Twelve Health & Recreation(Ⅱ) 康體中心(Ⅱ)
  Unit Thirteen Shopping Service 購物服務(wù)
  Unit Fourteen Convention Service 會議服務(wù)
  Unit Fifteen Other Services 其他服務(wù)
  Unit Sixteen Checkout 結(jié)賬服務(wù)
  Key to the Exercises 練習(xí)答案
  Tape Script 錄音資料
  Glossary 詞匯表