Chapter 1 電話英語 Telephone English
Unit 1 接打電話 Making and Receiving Calls
Unit 2 電話轉(zhuǎn)接 Transferring Calls
Unit 3 電話留言 Leaving a Message
Unit 4 結(jié)束通話 Ending the Calls
Unit 5 安排約見 Making Appointments

Chapter 2 秘書英語 Secretary English
Unit 1 安排會議 Arranging Meetings
Unit 2 安排出差 Arranging Trips
Unit 3 安排面試 Arranging Interviews
Unit 4 預(yù)訂房間 Room Reservation
Unit 5 預(yù)訂機票 Booking Tickets

Chapter 3 同事相處 Getting on with Colleagues
Unit 1 新人來到 Getting to Know New Colleagues
Unit 2 互相幫忙 Helping Each Other
Unit 3 產(chǎn)生矛盾 Getting Upset
Unit 4 同事升遷或離職 Promotion or Leaving the Job
Unit 5 同事有不幸 Someone Meets Trouble
Unit 6 煙民一族 The Smokers
Unit 7 工作午餐 Lunch Time
Unit 8 上下班 Punch in and Punch out
Unit 9 加班與代班 Working Overtime and Covering for Someone

Chapter 4 領(lǐng)導(dǎo)與員工 Boss and Employee
Unit 1 夸獎員工 Complimenting the Staff
Unit 2 批評員工 Criticizing the Staff
Unit 3 辭職與解雇 Resignation and Dismissal
Unit 4 溝通與協(xié)調(diào) Communication
Unit 5 請求加薪或升職 Asking for Pay Raise or Promotion
Unit 6 請假與換班 Taking off and Shift

Chapter 5 辦公自動化 Office Automation
Unit 1 發(fā)傳真 Sending a Fax
Unit 2 打字與復(fù)印 Typing and Photocopy1
Unit 3 電腦使用 About Computers
Unit 4 互聯(lián)網(wǎng) The Internet

Chapter 6 日常工作 Sundry Affairs
Unit 1 分配工作 Assigning Work
Unit 2 檔案管理 File Keeping
Unit 3 員工培訓(xùn) Staff Training
Unit 4 處理投訴 Handling Complaints
Unit 5 購買辦公設(shè)備 Office Equipment
Unit 6 銀行業(yè)務(wù) At the Bank
Unit 7 郵局業(yè)務(wù) At the Post Office

Chapter 7 社會交往 Social Interaction
Unit 1 拜訪同事 Visiting Colleagues
Unit 2 請客吃飯 Invitations Dinner
Unit 3 野營與野餐 Camping and Outing
Unit 4 酒吧暢飲 At the Bar
Unit 5 派對狂歡 At the Parties
Unit 6 節(jié)日祝福 Festivals

Chapter 8 娛樂時光 Entertainment Time
Unit 1 輕松假期 Going on Vaeation
Unit 2 棋牌游戲 Chess and Cards
Unit 3 影視戲劇 Films，TV Programs and Theatre
Unit 4 音樂狂人 Music Fans
Unit 5 休閑健身 Gymnasium Exercise

Chapter 9 平常談話 Re2ular Talk
Unit 1 天氣狀況 The weatller
Unit 2 興趣愛好 Interests and Hobbies
Unit 3 工作壓力 work Pressure
Unit 4 薪水與獎金 Salary and Bonus
Unit 5 理財投資 Money Management and Investment