Module One Front Office Services
Unit One Taking a Reservation
Unit Two Check-in
Unit Three Concierge
Unit Four Operator
Unit Five Business Center
Unit Six The Front Office Cashier

Module Two Housekeeping Services
Unit One Receiving Guests
Unit Two Chamber Service
Unit Three Laundry Service
Unit Four Lost and Found Service
Unit Five Solving Problems

Module Three Food and Beverage Services
Unit One Taking a Reservation
Unit Two Seating Guests
Unit Three Taking Orders
Unit Four Serving Guests
Unit Five Room Service
Unit Six Bar Service

Module Four Miscellaneous Services
Unit One At the Shop
Unit Two Health Club
Unit Three At the Hair Salon and the Beauty Parlor

Appendices
Appendix Ⅰ Some Useful Vocabulary in the Front Office Department
Appendix Ⅱ Some Useful Vocabulary in the Housekeeping Department
Appendix Ⅲ Some Useful Vocabulary in the Food and Beverage Department
Appendix Ⅳ Some Useful Vocabulary for Miscellaneous Services
References