目 錄

第1章 弱勢(shì)群體的特點(diǎn)分析................................................................1

1.1 弱勢(shì)群體的概念與類(lèi)型 ..........................................................................................1

1.1.1 弱勢(shì)群體的定義及研究視角 ...........................................................................2

1.1.2 弱勢(shì)群體的類(lèi)型.................................................................................................6

1.1.3 弱勢(shì)群體的相關(guān)概念及其關(guān)系辨析.................................................................7

1.2 弱勢(shì)群體的特點(diǎn) ....................................................................................................11

1.2.1 經(jīng)濟(jì)貧困 .........................................................................................................11

1.2.2 社會(huì)地位低 ....................................................................................................12

1.2.3 文化程度低 ....................................................................................................12

1.2.4 心理上的脆弱性與敏感性 ............................................................................13

第2章 弱勢(shì)群體共性層面的公共信息需求與障礙.............................................14

2.1 弱勢(shì)群體共性層面的公共信息需求調(diào)查與分析 ................................................15

2.1.1 弱勢(shì)群體公共信息需求類(lèi)型歸納 ................................................................17

2.1.2 弱勢(shì)群體公共信息需求的共同特點(diǎn) ............................................................20

2.1.3 弱勢(shì)群體公共信息需求的滿(mǎn)足情況 .............................................................24

2.2 弱勢(shì)群體共性層面的公共信息行為調(diào)查與分析 ................................................25

2.2.1 弱勢(shì)群體的公共信息搜尋行為 ....................................................................26

2.2.2 弱勢(shì)群體的公共信息交流行為 ....................................................................33

2.2.3 弱勢(shì)群體的公共信息選擇行為 ....................................................................39

2.2.4 弱勢(shì)群體的公共信息利用行為 ...................................................................45

2.3 弱勢(shì)群體普遍面臨的公共信息障礙 ....................................................................49

2.3.1 心理障礙引發(fā)了弱勢(shì)群體信息焦慮的問(wèn)題 ................................................50

2.3.2 生理障礙影響弱勢(shì)群體公共信息需求的實(shí)現(xiàn) ............................................51

2.3.3 經(jīng)濟(jì)障礙導(dǎo)致了弱勢(shì)群體信息貧困的局面 ................................................52

2.3.4 知識(shí)文化障礙制約了弱勢(shì)群體信息能力的發(fā)展 ........................................53

第3章 弱勢(shì)群體公共信息援助的理論剖析..........................................................55

3.1 弱勢(shì)群體公共信息服務(wù)權(quán)益的概念界定及法理基礎(chǔ) ........................................55

3.1.1 弱勢(shì)群體公共信息服務(wù)權(quán)益的界定 .............................................................55

3.1.2 弱勢(shì)群體公共信息服務(wù)權(quán)益發(fā)展的法理基礎(chǔ) .............................................57

3.1.3 弱勢(shì)群體公共信息服務(wù)權(quán)益發(fā)展的必要性 .................................................60

3.2 信息援助對(duì)弱勢(shì)群體公共信息服務(wù)權(quán)益發(fā)展的作用 ........................................62

3.2.1 有利于培養(yǎng)弱勢(shì)群體的公共信息權(quán)利意識(shí) .................................................63

3.2.2 有利于督促弱勢(shì)群體的公共信息權(quán)益的落實(shí) .............................................64

3.2.3 有利于協(xié)調(diào)弱勢(shì)群體的公共信息權(quán)益沖突 .................................................65

3.2.4 有利于弱勢(shì)群體的公共信息權(quán)益的可持續(xù)發(fā)展 .........................................67

3.3 弱勢(shì)群體公共信息援助的原則 ............................................................................68

3.3.1 平等原則 .........................................................................................................68

3.3.2 信息無(wú)障礙原則 .............................................................................................69

3.3.3 普惠性原則 .....................................................................................................71

3.3.4 以弱勢(shì)群體為中心原則 .................................................................................71

3.3.5 長(zhǎng)期性與穩(wěn)定性原則 .....................................................................................72

3.4 弱勢(shì)群體公共信息援助的著力點(diǎn) .......................................................................73

3.4.1 維護(hù)弱勢(shì)群體公共信息的平等權(quán) .................................................................73

3.4.2 加強(qiáng)弱勢(shì)群體公共信息的知情權(quán) .................................................................75

3.4.3 促進(jìn)弱勢(shì)群體公共信息的表達(dá)權(quán) .................................................................78

3.4.4 發(fā)展弱勢(shì)群體公共信息的使用權(quán) .................................................................80

第4章 弱勢(shì)群體公共信息援助的實(shí)踐舉措..........................................................84

4.1 弱勢(shì)群體公共信息援助的流程安排 ....................................................................84

4.1.1 識(shí)別弱勢(shì)群體的公共信息需求 .....................................................................86

4.1.2 制定滿(mǎn)足弱勢(shì)群體公共信息需求的策略 .....................................................88

4.1.3 信息援助團(tuán)隊(duì)與弱勢(shì)群體展開(kāi)互動(dòng) .............................................................89

4.1.4 依據(jù)時(shí)間規(guī)劃實(shí)施信息援助方案 .................................................................89

4.2 弱勢(shì)群體公共信息援助的操作方式 ....................................................................99

4.2.1 言語(yǔ)指導(dǎo) .........................................................................................................99

4.2.2 示范訓(xùn)練 .......................................................................................................101

4.2.3 信息素養(yǎng)培育 ...............................................................................................105

4.2.4 社會(huì)性強(qiáng)化 ...................................................................................................119

4.3 弱勢(shì)群體公共信息援助的模式設(shè)計(jì) ..................................................................124

4.3.1 定點(diǎn)式 ...........................................................................................................124

4.3.2 流動(dòng)式 ...........................................................................................................127

4.3.3 項(xiàng)目式 ...........................................................................................................129

4.3.4 協(xié)作式 ...........................................................................................................131

4.3.5 一站式 ...........................................................................................................134

4.3.6 遠(yuǎn)程式 ...........................................................................................................137

4.3.7 呼叫式 ...........................................................................................................140

第5章 弱勢(shì)群體公共信息援助的個(gè)性化方案....................................................144

5.1 面向農(nóng)民群體的個(gè)性化方案 ..............................................................................145

5.1.1 農(nóng)民群體的公共信息需求與公共信息行為調(diào)查 .......................................146

5.1.2 農(nóng)民群體公共信息援助的方案 ..................................................................152

5.1.3 農(nóng)民群體公共信息援助平臺(tái)設(shè)計(jì) ...............................................................154

5.2 面向就業(yè)困難群體的個(gè)性化方案 ......................................................................158

5.2.1 就業(yè)困難群體的公共信息需求與公共信息行為調(diào)查 ...............................158

5.2.2 就業(yè)困難群體對(duì)就業(yè)法律法規(guī)的認(rèn)知情況 ...............................................164

5.2.3 就業(yè)信息援助方案與就業(yè)信息援助平臺(tái)設(shè)計(jì) ...........................................166

5.3 面向老年群體的個(gè)性化方案 ..............................................................................173

5.3.1 老年群體的公共信息需求與公共信息行為調(diào)查 .......................................174

5.3.2 老年群體的公共信息援助方案 ...................................................................179

5.3.3 老年群體公共信息援助平臺(tái)設(shè)計(jì) ...............................................................185

5.4 面向殘障群體的個(gè)性化方案 ..............................................................................190

5.4.1 我國(guó)殘障群體的類(lèi)型結(jié)構(gòu) ...........................................................................191

5.4.2 殘障群體的公共信息需求與公共信息行為調(diào)查 .......................................191

5.4.3 殘障群體的公共信息援助方案 ...................................................................199

參考文獻(xiàn)....................................................................................................................217四、機(jī)器寫(xiě)作的未來(lái)164

第九章 貴州網(wǎng)絡(luò)文學(xué)版權(quán)運(yùn)營(yíng)發(fā)展模式調(diào)查與思考169

一、貴州網(wǎng)絡(luò)文學(xué)的發(fā)展現(xiàn)狀及困境171

二、網(wǎng)絡(luò)文學(xué)IP 188

三、貴州網(wǎng)絡(luò)文學(xué)發(fā)展路徑192

四、結(jié)語(yǔ)194

后記195