《涉外酒店英語》按主題情境安排結(jié)構(gòu)，根據(jù)具體涉外行業(yè)崗位的要求，以該行業(yè)從業(yè)者所從事的典型工作過程為主線進行編寫，先易后難，循序漸進。每個主題情境下設子情境，分為“語言能力”、“行業(yè)專業(yè)能力”和“綜合能力”等模塊。其中，“語言能力”模塊培養(yǎng)學生運用所學專業(yè)英語進行溝通交流的能力；“行業(yè)專業(yè)能力”模塊培養(yǎng)學生運用所學英語開展業(yè)務活動，提供行業(yè)服務，進行有效溝通的能力；“綜合能力”模塊培養(yǎng)學生處理本行業(yè)領(lǐng)域突發(fā)事件等的職業(yè)素養(yǎng)的能力。
《涉外酒店英語》融技能培養(yǎng)、知識傳授、職業(yè)素養(yǎng)養(yǎng)成三位于一體，力求有效地幫助學生將課堂知識與未來的工作聯(lián)系起來，提高他們的實戰(zhàn)技能。
Chapter One Front Office
Unit 1 Room Reservation
Unit 2 Receiving Guests
Unit 3 Changing the Money
Unit 4 Requiring Information
Unit 5 Settling Accounts
Chapter Two Housekeeping Department
Unit 1 Taking a Guest to the Room
Unit 2 Introducing Room Service
Unit 3 Housekeeping Management
Unit 4 Laundry Service
Unit 5 Maintenance Services
Chapter Three Food and Beverage Department
Unit 1 Taking Orders
Unit 2 Serving the Order
Unit 3 Chinese Food
Unit 4 Western Food
Unit 5 The Bar Service
Chapter Four Recreation Center
Unit 1 Fitness Center
Unit 2 The Night Club
Unit 3 At a Beauty & Hair Salon
Unit 4 Health Care
Unit 5 Sauna Room
Chapter Five Shopping Center
Unit 1 Souvenirs
Unit 2 Buying Garments
Unit 3 Jewelry & Art Works
Unit 4 Cosmetics
Unit 5 Medicine and Health Products
Chapter Six Other Services in a Hotel
Unit 1 Booking Train and Plane Tickets
Unit 2 Posting Package and Expenses
Unit 3 Secretarial， Interpreting and Convention Services
Unit 4 Special Services
Unit 5 Handling Complaints
Appendix 1 Glossary
Appendix 2 Commonly Used Expressions and Sentences in a Hotel
參考譯文與答案
參考書目
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