定 價：26 元
叢書名：新基點（New Benchmark）全國高職高專院校商務(wù)英語系列規(guī)劃教材
- 作者：王燕華，黃培希
- 出版時間：2013/9/1
- ISBN：9787566307507
- 出 版 社：對外經(jīng)濟貿(mào)易大學出版社
- 中圖法分類：H31
- 頁碼：168
- 紙張：膠版紙
- 版次：1
- 開本：16K
《酒店英語/新基點（New Benchmark）全國高職高專院校商務(wù)英語系列規(guī)劃教材》共分為八個單元，選取酒店主要的業(yè)務(wù)部門，如前臺、客房、餐廳、酒吧、康樂中心等作為主要描述對象，主題側(cè)重酒店中與服務(wù)對象接觸最多的一些場景，如酒店預(yù)訂、登記、客房入住、餐廳就餐、健身中心、酒吧娛樂、投訴和結(jié)賬離店等加以重點闡述。每個單元分為六個部分，課文A、聽力、口語、寫作等這幾項基本上圍繞一個主題展開，全面透徹地展示酒店中某一個工作崗位上出現(xiàn)的各種情景，幫助學生全面了解并掌握實際運用英語處理事務(wù)的能力。課文B介紹世界幾個知名酒店集團的發(fā)展或最新動態(tài)，幫助學生了解酒店業(yè)的新潮流和發(fā)展趨勢。拓展閱讀側(cè)重酒店行業(yè)幾個重點崗位，介紹幾個崗位的職業(yè)素養(yǎng)，旨在提高學生的職業(yè)意識和職業(yè)能力。
王燕華、黃培希主編的《酒店英語》共分為八個單元，選取酒店主要的業(yè)務(wù)部門，如前臺、客房、餐廳、酒吧、康樂中心等作為主要描述對象，主題側(cè)重酒店中與服務(wù)對象接觸最多的一些場景，如酒店預(yù)訂、登記、客房入住、餐廳就餐、健身中心、酒吧娛樂、投訴和結(jié)賬離店等加以重點闡述。每個單元分為六個部分，課文A、聽力、口語、寫作等這幾項基本上圍繞一個主題展開，全面透徹地展示酒店中某一個工作崗位上出現(xiàn)的各種情景，幫助學生全面了解并掌握實際運用英語處理事務(wù)的能力。課文B介紹世界幾個知名酒店集團的發(fā)展或最新動態(tài)，幫助學生了解酒店業(yè)的新潮流和發(fā)展趨勢。拓展閱讀側(cè)重酒店行業(yè)幾個重點崗位，介紹幾個崗位的職業(yè)素養(yǎng)，旨在提高學生的職業(yè)意識和職業(yè)能力。
Unit One Hotel Reservations
Part One Text A Choosing a Good Hotel
Part Two Speaking Out
Part Three Listening In
Part Four Text B The World's Ten Largest Hotel Groups
Part Five Writing Business Letter
Part Six Extensive Reading ， Making the Right Impression
Unit Two Check—in
Part One Text A Things to Do When You Arrive Too Early for Check—In
Part Two Speaking Out
Part Three Listening In
Part Four Text B IHG Reduces Environmental Impact
Part Five Writing E—mail
Part Six Extensive Reading The Importance of Front Office
Unit Three Hotel Housekeeping
Part One Text A Can I Have the Barbie Suite？
Part Two Speaking Out
Part Three Listening In
Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China
Part Five Writing Memorandum
Part Six Extensive Reading The Job of an Executive Housekeeper
Unit Four Dining at Hotels
Part One Text A Healthier Food at Hotels
Part Two Speaking Out
Part Three Listening In
Part Four Text B Making a Hotel a Home
Part Five Writing Note
Part Six Extensive Reading How to Be a Good Waiter
Unit Five Public Facilities at Hotels
Part One Text A Hotels Offer Boot—Camp Exercise for Guests
Part Two Speaking Out
Part Three Listening In
Part Four Text B Hilton Hotels Corporation
Part Five Writing Notice
Part Six Extensive Reading The Making of a Good Concierge
Unit Six Hotel Bars
Part One Text A Hotels Open Fancy， Profitable Rooftop Bars
Part Two Speaking—Out
Part Three Listening In
Part Four Text B Hotels Test Offering Meeting Rooms
That Can Serve as Offices
Part Five Writing Fax
Part Six Extensive Reading Service Tips for Bartenders
Unit Seven Hotel Complaints
Part One Text A How to Deal with Hotel Guests' Complaints
Part Two Speaking Out
Part Three Listening In
Part Four Text B How to Complain at a Hotel
Part Five Writing Complaint Letter
Part Six Extensive Reading A Case Study of Complaint at a Five—Star Deluxe Hotel
Unit Eight Check—out
Part One Text A University Opens 150—Room Hotel as Student Training Lab
Part Two Speaking Out
Part Three Listening In
Part Four Text B Foreign Hotels Expand Their Reach into China
Part Five Writing Help Wanted
Part Six Extensive Reading Qualities of Hotel Leaders
Appendix Ⅰ 國際知名酒店
Appendix Ⅱ 酒店常用詞匯
Appendix Ⅲ 酒吧與餐廳用語
References
phone etiquette of a hotel receptionist：
Pick up the phone within four rings， with "Good morning/afternoon， ...Hotel (Reception).
How may I help you?"
Speak with a smile；
Be polite and attentive；
Never interrupt the caller， listen first and then respond；
Thank the customer for calling！
Task 3 A man is talking with the receptionist. Listen to the dialogue and choose the best
answer to each question you hear.
1. The customer would like to book
A. a single room B. a double room
C. a suite D. a deluxe suite
2. How long will the customer be staying?
A. 20 days. B. 7 days. C. 27 days. D. Do not know.
3. Which statement is not true about the facilities for the handicapped?
A. Both the doors into the bathroom and lifts are wide.
B. There are no steps between the street and the entrance to the hotel.
C. There is a special lift which can take a wheelchair.
D. For one night， the cost in the hotel for the handicapped would be 200 dollars.
Task 4 Henry Smith's friend is coming. He wants to reserve a room for him. Listen tothe dialogue and fill in the blanks.
R： Good morning. Reservations. May I help you?
S： Yes， I'd like to 1 with a shower for my friend from September 6th to 10th.
R： Yes， we have a single room available for those days.
S： What is the rate， please?
R： 2
S： What services come with that?
……
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