《旅游英語實(shí)務(wù)》是根據(jù)英語導(dǎo)游、英文領(lǐng)隊(duì)的職業(yè)標(biāo)準(zhǔn)和工作過程的實(shí)際需要，圍繞培養(yǎng)應(yīng)用型旅游英語人才的目標(biāo)，以旅游英語應(yīng)用能力培養(yǎng)為核心進(jìn)行總體設(shè)計(jì)和編寫的一部實(shí)用型教材。本書分成“接團(tuán)—安排食宿—游覽景點(diǎn)—購物—處理突發(fā)事件及送團(tuán)—接待禮儀”六大模塊，按照上述六大模塊分為六單元，每章涉及內(nèi)容雖然各不相同，但都盡量保持相同體例和環(huán)節(jié)編寫。本書供普通及成人高等院校英語及旅游酒店專業(yè)學(xué)生使用，也可供水平相當(dāng)?shù)膹臉I(yè)人員使用。
unit 1 meeting the tour group
activity 1 meeting guests at the airport
activity 2 delivering a welcome speech
unit 2 accommodation and catering
activity 1 dining in guangdong
activity 2 arranging hotel accommodations
unit 3 touring famous scenic spots
activity 1 overview of guangdong province and guangzhou city
activity 2 sightseeing: rivers, lakes, beaches
activity 3 sightseeing: famous temples in guangdong
activity 4 sightseeing: museums and monuments
activity 5 sightseeing: mountains
activity 6 sightseeing: gardens
unit 4 shopping
activity 1 buying souvenir (1)
unit 1 meeting the tour group
activity 1 meeting guests at the airport
activity 2 delivering a welcome speech
unit 2 accommodation and catering
activity 1 dining in guangdong
activity 2 arranging hotel accommodations
unit 3 touring famous scenic spots
activity 1 overview of guangdong province and guangzhou city
activity 2 sightseeing: rivers, lakes, beaches
activity 3 sightseeing: famous temples in guangdong
activity 4 sightseeing: museums and monuments
activity 5 sightseeing: mountains
activity 6 sightseeing: gardens
unit 4 shopping
activity 1 buying souvenir (1)
activity 2 buying souvenir (2)
activity 3 shopping districts
unit 5 emergency handling and seeing off the tour group
activity 1 handling complaints and emergencies
activity 2 seeing off thetour group
unit 6 reception etiquette
activity 1 personal etiquette
activity 2 reception etiquette
appendix
i feedback to lead in
ii chinese translation of the text
iii tapescript for the listening practice
iv key to the practice
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