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本書的主要內(nèi)容包括基礎(chǔ)理論知識(shí)、城市危機(jī)分類管理、城市危機(jī)管理前沿?zé)狳c(diǎn)。基礎(chǔ)理論知識(shí)為至第四章，介紹了城市危機(jī)管理的內(nèi)涵、公共危機(jī)管理體系歷史與發(fā)展、城市危機(jī)管理體制、危機(jī)管理流程。城市危機(jī)分類管理為第五至第八章，介紹了自然災(zāi)害、事故災(zāi)難、公共衛(wèi)生事件與社會(huì)安全事件危機(jī)管理及其應(yīng)急救援。城市危機(jī)前沿?zé)狳c(diǎn)為第九章和第十章，介紹了網(wǎng)絡(luò)輿情危機(jī)管理、城市危機(jī)治理、風(fēng)險(xiǎn)管理、跨區(qū)域危機(jī)管理等前沿?zé)狳c(diǎn)知識(shí)。

章　危機(jī)、危機(jī)管理與城市危機(jī)管理·················································· 1

節(jié)危機(jī)與危機(jī)管理··································································· 1

第二節(jié)公共危機(jī)管理與城市危機(jī)管理·················································· 3

第三節(jié)城市危機(jī)的特點(diǎn)··································································· 5

第四節(jié)城市危機(jī)的分類··································································10

本章課程思政設(shè)計(jì)·····································································17

第二章　我國公共危機(jī)管理體系的歷史沿革與發(fā)展·····································18

節(jié)新中國成立初期至改革開放前：公共危機(jī)管理體系初創(chuàng)期··············18

第二節(jié)改革開放后至2003 年非典危機(jī)：公共危機(jī)管理體系恢復(fù)發(fā)展期·······20

第三節(jié)2003 年非典危機(jī)至2018 年前：公共危機(jī)管理一案三制建設(shè)期···20

第四節(jié)2018 年機(jī)構(gòu)改革后：公共危機(jī)管理體系全面整合發(fā)展期················24

本章課程思政設(shè)計(jì)·····································································24

第三章我國城市危機(jī)管理體制·····························································26

節(jié)我國城市危機(jī)管理體制·························································26

第二節(jié)我國城市危機(jī)管理體制的問題與困境········································29

第三節(jié)完善城市危機(jī)管理體制的策略建議···········································32

本章課程思政設(shè)計(jì)·····································································37

第四章　城市危機(jī)管理流程···································································40

節(jié)　危機(jī)預(yù)防與應(yīng)急準(zhǔn)備····························································40

第二節(jié)　危機(jī)監(jiān)測與預(yù)警··································································45

第三節(jié)　危機(jī)應(yīng)急處置與救援····························································46

第四節(jié)　危機(jī)善后恢復(fù)與重建····························································55

本章課程思政設(shè)計(jì)·····································································59

第五章　自然災(zāi)害危機(jī)管理···································································61

節(jié)自然災(zāi)害概述·····································································61

第二節(jié)自然災(zāi)害的特點(diǎn)··································································66

第三節(jié)自然災(zāi)害應(yīng)急處置與救援·······················································67

第四節(jié)案例分析：舟曲特大泥石流災(zāi)害應(yīng)急處置與救援··························71

第五節(jié)日本預(yù)防和應(yīng)對(duì)地震的經(jīng)驗(yàn)與啟示···········································75

本章課程思政設(shè)計(jì)·····································································82

第六章　事故災(zāi)難危機(jī)管理···································································84

節(jié)事故災(zāi)難概述·····································································84

第二節(jié)事故災(zāi)難預(yù)防與治理····························································87

第三節(jié)事故災(zāi)難應(yīng)急處置與救援·······················································90

第四節(jié)案例分析：重慶市開縣12·23井噴事故應(yīng)急處置與救援···········91

本章課程思政設(shè)計(jì)··································································· 103

第七章　突發(fā)公共衛(wèi)生事件危機(jī)管理····················································· 105

節(jié)突發(fā)公共衛(wèi)生事件概述······················································· 105

第二節(jié)突發(fā)公共衛(wèi)生事件醫(yī)學(xué)管理措施············································ 108

第三節(jié)突發(fā)公共衛(wèi)生事件應(yīng)急處置與救援········································· 111

第四節(jié)案例分析：2013 年惠州市人感染H7N9 型禽流感應(yīng)急處置與救援··· 115

本章課程思政設(shè)計(jì)··································································· 118

第八章　社會(huì)安全事件危機(jī)管理··························································· 119

節(jié)社會(huì)安全事件概述····························································· 119

第二節(jié)社會(huì)安全事件管理····························································· 123

第三節(jié)社會(huì)安全事件的應(yīng)急處置與救援············································ 126

第四節(jié)案例分析：南京市江寧區(qū)湯山鎮(zhèn)特大投毒案應(yīng)急處置與救援········· 131

本章課程思政設(shè)計(jì)··································································· 139

第九章　網(wǎng)絡(luò)輿情危機(jī)管理································································· 141

節(jié)網(wǎng)絡(luò)輿情危機(jī)引發(fā)因素······················································· 141

第二節(jié)網(wǎng)絡(luò)輿情危機(jī)管理誤區(qū)······················································· 145

第三節(jié)網(wǎng)絡(luò)輿情危機(jī)管理原則······················································· 150

第四節(jié)網(wǎng)絡(luò)輿情危機(jī)管理技巧與藝術(shù)··············································· 161

第五節(jié)網(wǎng)絡(luò)輿情危機(jī)管理策略與方法··············································· 167

本章課程思政設(shè)計(jì)··································································· 202

第十章　城市危機(jī)管理前沿研究··························································· 204

節(jié)城市危機(jī)治理··································································· 204

第二節(jié)風(fēng)險(xiǎn)管理········································································· 207

第三節(jié)跨區(qū)域危機(jī)管理································································ 209

第四節(jié)突發(fā)公共衛(wèi)生事件合作治理機(jī)制與策略：以新冠疫情為例············ 211

本章課程思政設(shè)計(jì)··································································· 217

參考文獻(xiàn)························································································· 219

后記···························································································· 221

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