本書聚焦于信息時(shí)代工作場所(大學(xué)校園)學(xué)生與老師之間的學(xué)術(shù)請求電子郵件開展問卷調(diào)查，收集真實(shí)可靠的語料，綜合關(guān)系管理和關(guān)系操作等話語禮貌理論研究的最新進(jìn)展，構(gòu)建一個(gè)可以分析和評(píng)估話語在各個(gè)層面的關(guān)系管理策略的理論和應(yīng)用框架。
朱武漢，江蘇興化人，英國謝菲爾德大學(xué)哲學(xué)博士（英語語言學(xué)方向），浙江外國語學(xué)院副教授。研究方向?yàn)檎Z用學(xué)、應(yīng)用語言學(xué)等。在國際和國內(nèi)外語類重要學(xué)術(shù)期刊發(fā)表論文十余篇，參編教材及翻譯作品三部，完成多項(xiàng)學(xué)術(shù)課題研究，目前獨(dú)立主持浙江省哲社課題、省教改課題以及中國博士后面上資助課題各一項(xiàng)。
List of Tables
List of Figures
Abbreviations
序一
序二
前言
Chapter 1 Introduction
1．1 Motivations and General Introduction of the Study
1．1．1 Theoretical motivations
1．1．2 Empirical and practical motivations
1．1．3 Summary and intended research contributions
1．2 Research Aims and Research Questions
1．3 Organization of the Book
Chapter 2 Literature Review and the Theoretical Framework for the Study
2．1 Cultural Dimensions
2．1．1 Defining ' culture'
2．1．2 Cross-cultural pragmatics
2．1．3 Intercultural communication and interlanguage pragmatics
2．1．4 British and Chinese culture and social relations （teacher-student ）
2．1．5 Summary
2．2 Politeness Theories
2．2．1 Defining politeness
2．2．2 Traditional politeness theories
2．2．2．1 Maxim-/Rule-based view on politeness
2．2．2．2 Face-management view on politeness
2．2．2．3 Summary： Critical thinking on the traditional work
2．2．3 Discursive approach to politeness
2．2．3．1 Rapport-management view on politeness
2．2．3．2 Relational work view on politeness： Locher and Watts
2．2．3．3 Summary
2．2．4 Synthesizing politeness theories for the current study
2．2．4．1 Rethinking the criticism of discursive politeness theories
2．2．4．2 A comparison between the theory of Spencer-Oatey and that of Locher and Watts
2．2．4．3 Conclusion： Incorporating Spencer-Oatey's and Locher and Watts' theories into the current study
2．2．5 Summary
2．3 The Guiding Theoretical Framework for the Study
2．4 Summary
Chapter 3 Empirical Research Context
3．1 Research on Requests
3．1．1 Requests and politeness
3．1．2 Empirical studies on requests
3．1．3 Summary and implications for the present study
3．2 Request Emails
3．2．1 Studies on email communication
3．2．2 Request emails from students to university instructors——previous studies
3．2．3 Implications and inadequacies in the empirical studies
3．2．4 Summary
……
Chapter 4 Methodology
Chapter 5 Results
Chapter 5 Relational Work： A Discursive Perspective on Linguistic Behaviour
Chapter 7 Discussion
Chapter 8 Conclusion
References
Appendixes
1 Questionnaire （The English version）
2 Questionnaire （The Chinese version for Chinese students in Britain）
3 Questionnaire （The Chinese version for Chinese students in China）
4 Sample Emails from the CS discourse community
$ Sample Emails from the ES discourse community
6 Sample Emails from the CES discourse community
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