前 言第1章 緒論 .................................................................................................................................................1
1.1 管理的定義與職能 ................................................................................................................................1
1.2 管理者 ...................................................................................................................................................3
1.3 管理學概述 ............................................................................................................................................6
自我測試 ........................................................................................................................................................8

第 2章管理思想的發(fā)展 .........................................................................................................................11

2.1 管理理論形成之前的管理思想與管理實踐 ........................................................................................11
2.2 古典管理理論 ......................................................................................................................................13
2.3 人際關系學說與行為科學理論 ...........................................................................................................18
2.4 現代管理理論 ......................................................................................................................................22
自我測試 ......................................................................................................................................................27

第3章 決策 ...............................................................................................................................................29

3.1 決策概述..............................................................................................................................................29
3.2 決策的程序 ..........................................................................................................................................31
3.3 決策的方法 ..........................................................................................................................................32
自我測試 ......................................................................................................................................................40

第4章 計劃 ...............................................................................................................................................42

4.1 計劃概述..............................................................................................................................................42
4.2 計劃的類型 ..........................................................................................................................................43
4.3 計劃工作的過程和方法 ......................................................................................................................45
4.4 目標管理..............................................................................................................................................49
自我測試 ......................................................................................................................................................52

第 5章 戰(zhàn)略管理 ......................................................................................................................................54

5.1戰(zhàn)略管理概述 ......................................................................................................................................54
5.2戰(zhàn)略分析..............................................................................................................................................58
5.3戰(zhàn)略的制定、實施與控制 ...................................................................................................................64
自我測試 ......................................................................................................................................................69

第6章 組織 ...............................................................................................................................................71

6.1 組織概述..............................................................................................................................................71

6.2 組織結構設計 ......................................................................................................................................72

6.3 組織文化..............................................................................................................................................77

6.4 組織變革..............................................................................................................................................79
自我測試 ......................................................................................................................................................81

IV

目錄
第 7章人力資源管理 .............................................................................................................................85

7.1人力資源管理概述 ..............................................................................................................................85
7.2工作分析..............................................................................................................................................89
7.3員工的招聘、培訓與開發(fā) ...................................................................................................................92
7.4績效管理與薪酬管理 ..........................................................................................................................96
自我測試....................................................................................................................................................102

第8章 領導 .............................................................................................................................................104

8.1 領導概述............................................................................................................................................104
8.2 領導者與領導集體 ............................................................................................................................107
8.3 領導理論與藝術 ................................................................................................................................112
自我測試....................................................................................................................................................117

第9章 溝通 .............................................................................................................................................119

9.1溝通概述............................................................................................................................................119
9.2溝通中的障礙 ....................................................................................................................................121
9.3溝通的技巧 ........................................................................................................................................122
9.4組織溝通網絡 ....................................................................................................................................126
自我測試....................................................................................................................................................127

第10章 激勵 ...........................................................................................................................................128

10.1 激勵概述 ..........................................................................................................................................128
10.2 激勵理論 ..........................................................................................................................................130
10.3 激勵原則與方法 ..............................................................................................................................136
自我測試....................................................................................................................................................138

第11章 控制 ...........................................................................................................................................141

11.1 控制概述 ..........................................................................................................................................141
11.2 控制的類型及原則 ..........................................................................................................................145
11.3 控制的過程及條件 ..........................................................................................................................149
11.4 預算控制與非預算控制 ..................................................................................................................155
11.5 組織績效的綜合控制 ......................................................................................................................159
自我測試....................................................................................................................................................164

第 12章信息管理和知識管理 ............................................................................................................166

12.1 信息與信息管理 ..............................................................................................................................166
12.2 信息系統(tǒng) ..........................................................................................................................................169
12.3 知識管理 ..........................................................................................................................................174
自我測試....................................................................................................................................................177

參考文獻......................................................................................................................................................179