工作中需要開口說英語時怎么辦？快來打開這套書吧！
本套叢書共包含三冊，分別是《酒店服務(wù)英語口語快速突破》《機(jī)場空
乘英語口語快速突破》《商務(wù)會展英語口語快速突破》，話題覆蓋面廣，章節(jié)
劃分清晰合理，收錄的都是行業(yè)中一定會用到的口語詞匯和句式，能夠滿足不
同行業(yè)工作者的需求。相信無論平時利用零散時間隨時隨地學(xué)習(xí)，還是應(yīng)急時
翻看查找，本套書都是您的首選。
《酒店服務(wù)英語口語快速突破》
身為酒店服務(wù)人員，碰到外國客人卻無法流暢地溝通，怎么辦？遇到棘
手的客人如何從容應(yīng)對？有客人投訴時如何禮貌得體地處理？……本書將帶你
進(jìn)入真實(shí)的工作場景，學(xué)習(xí)原汁原味的酒店英語口語和相關(guān)的服務(wù)技巧。
本書從酒店各個部門的工作出發(fā)，包含酒店住宿、前臺服務(wù)、客房服務(wù)、
餐飲服務(wù)、商務(wù)中心、休閑購物和其他服務(wù)，共7 個方面的內(nèi)容。書中語言生動、
簡潔、有效，采用英美人常用的表達(dá)方式，便于讀者模仿記憶，并在實(shí)際工作
和交流中運(yùn)用。真實(shí)場景再現(xiàn)，全程掌控酒店服務(wù)英語口語。
《商務(wù)會展英語口語快速突破》
國際會展，可以將企業(yè)的產(chǎn)品推向全世界，這對每個企業(yè)來說都十分有
吸引力。欲參加國際會展，若沒有一口流利的英文，如何參展，如何接待客戶，
如何向國外客戶介紹產(chǎn)品，如何進(jìn)行商務(wù)洽談……本書再現(xiàn)一個國際會展的各
個環(huán)節(jié)，并模擬現(xiàn)場的英語會話，語言生動活潑。幫助您即學(xué)即用，順利完成
會展。
本書從國際會展的各個環(huán)節(jié)出發(fā)，包含會展策劃、展前布展、會展接待、
會展期間、會展洽談、展后工作和專業(yè)展會，共7 個方面的內(nèi)容。本書從詞匯
到句型、再到展會場景對話，層層深入、層層推進(jìn)，使讀者不僅能夠掌握國際
會展專業(yè)英語，還能了解會展的具體操作流程和業(yè)務(wù)知識。
《機(jī)場空乘英語口語快速突破》
本書以極具代表性的情景詞匯、常用表達(dá)、貼近實(shí)際工作的對話，助你
輕松演練，現(xiàn)學(xué)現(xiàn)賣，背熟就能上崗。
本書按照機(jī)場空乘服務(wù)員的工作流程來編寫，內(nèi)容涵蓋售票服務(wù)、機(jī)場
服務(wù)、航班動態(tài)、登機(jī)服務(wù)、客艙服務(wù)、航程服務(wù)、休閑服務(wù)、商務(wù)服務(wù)、特
殊服務(wù)和后續(xù)服務(wù)，共10 個方面的內(nèi)容。使讀者在模擬實(shí)際工作的情景中，
練習(xí)并掌握原汁原味的空乘服務(wù)用語，能夠用英語與乘客友好流暢地交流，并
提供優(yōu)質(zhì)的服務(wù)。
編 者
2019 年于北京
序
Chapter 01 酒店住宿............................... 001
Unit 1 預(yù)訂前咨詢 ····················· 002
Unit 2 預(yù)訂房間 ························ 008
Unit 3 登記入住 ························ 013
Unit 4 客房介紹 ························ 019
Unit 5 延長住宿 ························ 025
Unit 6 調(diào)換房間 ························ 031
Unit 7 保留房間 ························ 036
Unit 8 加床服務(wù) ························ 041
Chapter 02 前臺服務(wù)............................... 046
Unit 1 搬運(yùn)行李 ························ 047
Unit 2 接機(jī)服務(wù) ························ 052
Unit 3 寄存服務(wù) ························ 058
Unit 4 轉(zhuǎn)接留言 ························ 064
Unit 5 有客來訪 ························ 069
Unit 6 房卡遺失 ························ 074
Unit 7 叫車送客 ························ 079
Unit 8 離店退房 ························ 085
Unit 9 付款問題 ························ 091
Chapter 03 客房服務(wù)............................... 096
Unit 1 客房用品 ························ 097
Unit 2 叫醒服務(wù) ························ 102
Unit 3 無線網(wǎng)絡(luò) ························ 108
Unit 4 使用電腦 ························ 113
Unit 5 清掃客房 ························ 119
Unit 6 洗衣服務(wù) ························ 124
Unit 7 修補(bǔ)送還 ························ 130
Unit 8 客房維修 ························ 135
Unit 9 處理客房投訴 ·················· 141
Chapter 04 餐飲服務(wù)............................... 147
Unit 1 客房送餐 ························ 148
Unit 2 預(yù)約餐廳 ························ 154
Unit 3 點(diǎn)餐服務(wù) ························ 160
Unit 4 餐廳用餐 ························ 166
Unit 5 上菜服務(wù) ························ 172
Unit 6 用餐感受 ························ 178
Unit 7 用餐環(huán)境 ························ 183
Unit 8 快餐 ······························ 189
Unit 9 問詢餐廳 ························ 195
Unit 10 處理餐廳投訴 ·················
200
Chapter 05 商務(wù)中心............................... 205
Unit 1 兌換貨幣 ························ 206
Unit 2 宴會服務(wù) ························ 212
Unit 3 會議服務(wù) ························ 218
Unit 4 票務(wù)服務(wù) ························ 224
Unit 5 印制名片 ························ 229
Unit 6 打印復(fù)印 ························ 234
Unit 7 傳真服務(wù) ························ 240
Unit 8 郵寄服務(wù) ························ 246
Unit 9 翻譯服務(wù) ························ 252
Chapter 06 休閑購物............................... 258
Unit 1 健身房 ··························· 259
Unit 2 游泳池 ··························· 265
Unit 3 美容美發(fā) ························ 270
Unit 4 桑拿按摩 ························ 277
Unit 5 棋牌室 ··························· 284
Unit 6 買衣服 ··························· 290
Unit 7 買化妝品 ························ 296
Unit 8 珠寶首飾 ························ 303
Unit 9 選購煙酒 ························ 309
Unit 10 選購紀(jì)念品 ····················
314
Chapter 07 其他服務(wù)............................... 320
Unit 1 醫(yī)療服務(wù) ························ 321
Unit 2 照顧孩子 ························ 327
Unit 3 失物招領(lǐng) ························ 333
Unit 4 旅游問詢 ························ 338
Unit 5 賠償損失 ························ 344
Unit 6 禁止吸煙 ························ 349
Unit 7 處理突發(fā)事故 ·················· 354
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