《商務英語專業(yè)中高職一體化系列教材：電話交流技能》以就業(yè)為導向，并充分考慮中高職學生教育的年齡特點和認知水平。 教材采用大量的商務電話作為材料，幫助學生獲取足夠的感性知識，同時體現(xiàn)“內(nèi)容教學”的特點，展示了一個真實的商務活動的面貌。教材內(nèi)容具體豐富，涉及商務活動多方面的話題，具有很強的實用性，能滿足中高職學生今后用英語從事商務工作的需要。
Unit 1 Receiving and Responding to Calls
1. Opening and Closing* (Telephone Conve atio)
2. Identifying Cailer's Needs & Providing Information* (Telephone Conve atio)
3. Connecting and Tra ferring Calls* (Telephone Conve atio)
4. Voice Mail & Taking Telephone Messages* (Telephone Conve atio)
5. Providing Information & Explanation (Telephone Conve atio)
6. Delivering Messages (Telephone Conve atio)
7. Dealing with Complaints (Telephone Conve atio)
Unit 2 Making Calls
1. Completing Simple Business Tasks* (Telephone Conve atio)
2. Completing More Complicated Business Tasks* (Telephone Conve atio）
3. Discussing Business Issues (Telephone Conve atio）
4. Establishing Business Relatio (Telephone Conve atio）
5. Seeking Information about Products & Services (Telephone Conve atio）
6. Seeking Information about Prices & Contracts (Telephone Conve atio）
7. Negotiating with Clients (Telephone Conve atio）
Unit 3 The Telephone System
1. The Telephone
2. Landline Telephones
3. Mobile Phones
4. Internet Telephones
5. TelePhone Functio
6. Domestic Telephone Systems
7. International Telephone Systems
8. Basic Telephone Skills and Techniques
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