Unit One Business Conversation（商務(wù)英語(yǔ)對(duì)話）1
1.1 First Day at Work（上班**天）1
1.1.1 Warm-up exercises（熱身練習(xí)）1
1.1.2 Listening ＆ speaking（聽(tīng)說(shuō)）1
1.1.3 Asking for repetition（請(qǐng)求對(duì)方回復(fù)）2
1.1.4 Formal greetings and introductions（正式問(wèn)候與介紹）2
1.1.5 What would they say?（他們會(huì)怎么說(shuō)？）3
1.2 Between Colleagues（同事之間）4
1.2.1 Warm-up Exercises（熱身練習(xí)）4
1.2.2 Listening ＆ speaking（聽(tīng)說(shuō)）4
1.2.3 Answering offers and requests（回應(yīng)別人的提議和要求）5
1.2.4 Offering and asking for help（提出和要求幫助）6
1.2.5 What would they say?（他們會(huì)怎么說(shuō)？）6
1.3 Enjoy Your Work（愉快地工作）8
1.3.1 Warm-up Exercises（熱身練習(xí)）8
1.3.2 Listening ＆ speaking（聽(tīng)說(shuō)）8
1.3.3 Accepting or declining an invitation（接受或拒絕邀請(qǐng)）9
1.3.4 Arranging activities（安排業(yè)余活動(dòng)）9
1.3.4 What would they say?（他們會(huì)怎么說(shuō)？）10
1.4 Solutions（解決之道）11
1.4.1 Warm-up exercises（熱身練習(xí)）11
1.4.2 Listening ＆ speaking（聽(tīng)和說(shuō)）11
1.4.3 Getting the right person on the phone（轉(zhuǎn)給電話里要找的人）12
1.4.4 Making telephone conversations（進(jìn)行電話對(duì)話）12
1.4.5 What would they say?（他們會(huì)怎么說(shuō)？）13
1.5 With Customers（顧客就是上帝）14
1.5.1 Warm-up Exercises（熱身練習(xí)）14
1.5.2 Listening ＆ speaking（聽(tīng)和說(shuō)）15
1.5.3 Responding to apologies（回應(yīng)別人的道歉）15
1.5.4 Apologies and responses（道歉與回答）16
1.5.5 What would they say?（他們會(huì)怎么說(shuō)?）17
1.6 Reservations（預(yù)約）18
1.6.1 Warm-up exercises（熱身練習(xí)）18
1.6.2 Listening ＆ speaking（聽(tīng)和說(shuō)）18
1.6.3 Reserving at a restaurant（預(yù)定餐廳）19
1.6.4 Making reservations（進(jìn)行鑒定）19
1.6.4 What would they say?（他們會(huì)怎么說(shuō)?）20
1.7 Get It Running（順利運(yùn)行）21
1.7.1 Warm-up exercises（熱身練習(xí)）21
1.7.2 Listening ＆ speaking（聽(tīng)與說(shuō)）22
1.7.3 Suggesting, accepting and declining an appointment（提出建議、接受和拒絕約會(huì)）22
1.7.4 Making appointments（做約定）23
1.7.5 What would they say?（他們會(huì)怎么說(shuō)？）24
1.8 At A Restaurant（餐宴用語(yǔ)）25
1.8.1 Warm-up exercises（熱身練習(xí)）25
1.8.2 Listening ＆ speaking（聽(tīng)與說(shuō)）25
1.8.3 Talking about food and drink（談?wù)撌澄锱c飲料）26
1.8.4 Conversations in a restaurant（在餐廳就餐時(shí)的對(duì)話）26
1.8.5 What would they say?（他們會(huì)怎么說(shuō)？）27
1.9 After Work（下班之后）28
1.9.1 Warm-up Exercises（熱身練習(xí)）28
1.9.2 Listening ＆speaking（聽(tīng)與說(shuō)）28
1.9.3 Making a bargain（討價(jià)還價(jià)）29
1.9.4 Going shopping（購(gòu)物）29
1.9.5 What would they say?（他們會(huì)怎么說(shuō)?）30
1.10 Technical Meetings（技術(shù)會(huì)議）31
1.10.1 Warm-up exercises（熱身練習(xí)）31
1.10.2 Listening ＆ speaking（聽(tīng)與說(shuō)）31
1.10.3 Agreement and disagreement（贊同與反對(duì)）32
1.10.4 Discussions in a meeting（會(huì)議中的討論）32
1.10.5 What would they say?（他們會(huì)怎么說(shuō)？）33
Unit Two Technical Conversations （技術(shù)對(duì)話）35
2.1 Forwarding Your Calls（電話轉(zhuǎn)接）35
2.1.1 Forwarding to another department（電話轉(zhuǎn)接到另一個(gè)部門）35
2.1.2 Forwarding to another support team（電話轉(zhuǎn)接到另一支技術(shù)支持團(tuán)隊(duì)）35
2.13 Oral practice（口語(yǔ)練習(xí)）36
2.2 Indirect Answer（間接答復(fù)）36
2.2.1 Referring to a User manual36
2.2.2 Referring to an online FAQ37
2.2.3 Oral practice37
2.3 Operating System Installation（操作系統(tǒng)安裝）37
2.3.1 Installing Windows and Mac OS38
2.3.2 Installing GCC Linux and UNIX38
2.3.3 Oral practice38
2.4 Operating System Configurations（操作系統(tǒng)配置）38
2.4.1 Setting up a firewall39
2.4.2 Removing installed programs39
2.4.3 Oral practice39
2.5 Network Configurations（網(wǎng)絡(luò)配置）40
2.5.1 Creating a new ADSL connection40
2.5.2 Creating a wireless connection40
2.5.3 Oral practice40
2.6 Application Support（應(yīng)用程序支持）41
2.6.1 Digital imaging41
2.6.2 Sound device41
2.6.3 Oral practice42
2.7 Running Environment（運(yùn)行環(huán)境）42
2.7.1 Microsoft .NET Framework42
2.7.2 Java Running Environment43
2.7.3 Oral practice43
2.8 Database Issues（數(shù)據(jù)庫(kù)問(wèn)題）43
2.8.1 Making databases compatible43
2.8.2 Installing Sybase SQL Server44
2.8.3 Oral practice44
2.9 Information Security（信息安全）44
2.9.1 Enhancing Web security44
2.9.2 Online payment security45
2.9.3 Oral practice45
2.10 Development Environment（開(kāi)發(fā)環(huán)境）45
2.10.1 Changing the development environment46
2.10.2 Specifying the development environment46
2.10.3 Oral practice46
Unit Three Technical Reading（技術(shù)英語(yǔ)閱讀）47
3.1 Introduction to Computer Components（計(jì)算機(jī)系統(tǒng)）47
3.1.1 Key Computer Components47
3.1.2 Personal Computers48
3.1.3 Server computers48
3.2 Introduction to Windows（Windows介紹）50
3.3 Introduce to Linux（Linux簡(jiǎn)介）52
3.4 Operating Systems for Servers（服務(wù)器系統(tǒng)）54
3.