定 價:31 元
叢書名:“十二五”規(guī)劃商務英語高職高專系列教材
- 作者:房玉清,姚穎 編
- 出版時間:2014/8/1
- ISBN:9787566311009
- 出 版 社:對外經濟貿易大學出版社
- 中圖法分類:H31
- 頁碼:230
- 紙張:膠版紙
- 版次:1
- 開本:16K
在21世紀的信息時代,伴隨著中國對外開放的深入,全球經濟一體化步伐的加快,以及中國世界工廠地位的確立,中國企業(yè)的機遇與挑戰(zhàn)也相伴而來。一方面,中國企業(yè)的市場份額擴展到全球范圍;另一方面,中國企業(yè)要面臨國內外對手的激烈競爭。中外企業(yè)在日益頻繁的交往和碰撞中互相影響著對方的國家文化、企業(yè)文化以及個人價值觀。而在這些東西方的跨文化交流中,研究彼此的商業(yè)運作模式及思維方法也必將為有效的交際起到不可低估的作用。同時,在頻繁的交際中,我們屢屢看到來自不同文化背景的人們在交際中所表現(xiàn)的尷尬、不快與失望。
Chapter 1 Culture, Communication & Intercultural Communication
Ⅰ.Culture
Ⅱ.Communication
Ⅲ.Intercultural Communication
Ⅳ.Intercultural Business Communication
Chapter 2 Verbal Communication
Ⅰ.Verbal Communication
Ⅱ.Oral Communication
Ⅲ.Written Communication
Chapter 3 Nonverbal Communication
Ⅰ.Introduction to Nonverbal Communication
Ⅱ.Body Language (Kinesics)
Ⅲ.Eye Contact
Ⅳ.Body Touch
Ⅴ.Paralanguage
Ⅵ.Spatial Language
Ⅶ.Temporal Language
Chapter 4 Cultural Values
Ⅰ.Definition of Values
Ⅱ.Kluckhohn and Strodtbeck's Value Orientations
Ⅲ.Hofstede's Dimensions of Cultural Values
Ⅳ.Comparison between Hofstede Scheme and Kluckhohn and Strodtbeck's Scheme
Ⅴ.Hall's High—context and Low—context Orientation
Chapter 5 Culture Shock in Intercultural Communication
Ⅰ.Definition & Causes of Culture Shock
Ⅱ.Stages of Culture Shock
Ⅲ.Symptoms of Culture Shock
Ⅳ.Strategies for Managing Culture Shock
Chapter 6 Business Etiquette & Social Customs
Ⅰ.Introductions and Greetings
Ⅱ.Social Entertainment
Ⅲ.Gift Giving and Receiving
Ⅳ.Dressing Rules
Ⅴ.Social Customs
Ⅵ.Humor, Superstitions and Taboos
Ⅶ.Business Scheduling
Chapter 7 Intercultural Business Negotiation
Ⅰ.Definition of Negotiation
Ⅱ.Framework for Intercultural Negotiation
Ⅲ.Intercultural Negotiation Styles
Ⅳ.Phases of Negotiation
Ⅴ.Skills of Successful Negotiators
Ⅵ.Intercultural Negotiation Guidelines
Chapter 8 Intercultural Market Communication
Ⅰ.Intercultural Brand Marketing
Ⅱ.Intercultural Advertising
Ⅲ.Certain Aspects of Culture Affecting Marketing and Advertising
Reference Key
Bibliography
A brand is an entity of name, term, sign, symbol, trademark, logo, sound, color, or package and product design, which distinguish its product and services from others.
However, a brand is much more than the product or service. The value of a brand may be worth millions or even billions of RMB. A brand can be a promise to make, an attitude to follow, a personality to present to the consumers. For many, Mercedes-Benz indicates social status, wealth and power; Colgate symbolizes cleanness, self-confidence and
health; and Dell stands for excellent service and high respect for consumers.
There are three elements comprising a brand: brand name, brand mark, and trademark. A brand name is the name given to a product by the company that produces it.
Brand name is part of a brand including ietters, words, and numbers that can be spoken verbally such as Nike, Adidas, Starbucks, Lipton, etc. Elements indicating a brand other than words, like symbols or designs are called brand mark, like the famous lion symbol Peugeot adopted in all its automobiles. A trademark is a legal designation symbofizing the owner has exclusive right to use a brand or a part of a brand, and others are prohibited by law from using it. For example, the world famous trademark of Nike, the red hook, or the nickname "Swoosh", is endowed with speedy, dynamic and explosive movement, which is vivid and impressive to all the consumers around the world.
Branding Globalization Strategies
It is not surprising to see people everywhere using Nokia cell phones, wearing Nike shoes, listening to IPOD music, or drinking Coca-Cola, because these multinational
companies have successfully made our world a global village.
When launching a product into global markets, the brand may adopt the same brand logo, or at least a part of the same logo, rather than a completely fresh one. This allows customers to identify the brand at the first sight when traveling in different countries.
Therefore, it is advisable for a far-sighted company to choose an eye-catching brand with proper words and images to publicize itself and maintain competitiveness.
Nevertheless, it is inevitable for a company to encounter cultural conflicts in terms of customs, values, etc. when globalizing its product. Therefore, it is necessary for the
company to get acquainted with some key elements for branding globalization to adapt itself to the international market.
Establishing a brand team
Undoubtedly, high quality and good service are the prerequisites for a brand to spread into foreign markets. Besides, establishing a brand team is convenient with little or even no investment, which is also conductive to establishing the global reputation of the brand and corporate image in the global market. There are a number of well-known multinational corporations, such as P&G, Panasonic, McDonald's, exploring and innovating new modes to manage their brands. Companies may globalize their brands by establishing a global brand team with participants from different countries and regions, or by selecting brand team leaders to manage and supervise the brand extension, or by nominating a global brand manager responsible for coordinating the globalization process.
~ Pursuing adaptability and standardization
The best brands tend to achieve a high degree of standardization in their brand identity worldwide. This consistency allows customers to enjoy the same quality across the world, as McDonald's presented to the world in terms of adaptability and standardization. People from all over the world share the same McDonald's foods, as well as their high quality. However, McDonald's are not satisfied with the standardization.
Rather, it investigated some foreign markets and modified itself to cater to the local tastes, e.g., in China, McDonald's focuses on consumers like children and youngsters, playgrounds can be found in every McDonald's restaurant, a variety of toys are produced and sold with combo to cater to youngsters, and famous pop singers are invited to be the spokesmen of McDonald's.
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