1 Human Resource Management: Gaining a Competitive Advantage
Enter the World of Business: The Evolution of HRM Practices at IBM
Introduction
What Responsibilities and Roles Do HR Departments Perform?
Strategic Role of the HRM Function
Competitive Challenges Influencing Human Resource Management
Meeting Competitive Challenges through HRM Practices
Organization of This Book

PART 1 The Human Resource Environment
2 Strategic Human Resource Management
Enter The World of Business: GE: The Fall of an Iconic Company
Introduction
What Is a Business Model?
What Is Strategic Management?
Strategy Formulation
Strategy Implementation
The Role of Human Resources in Providing Strategic Competitive Advantage

3 The Analysis and Design of Work
Enter the World of Business: The Workerless Economy: The Future That Never Arrives
Introduction
Work-Flow Analysis and Organization Structure
Job Analysis
Job Design

PART 2 Acquisition and Preparation of Human Resources
4 Human Resource Planning and Recruitment
Enter the World of Business: Labor Force Drop Outs: Not Employed and Yet—Not Unemployed
Introduction
The Human Resource Planning Process
The Human Resource Recruitment Process

5 Selection and Placement
Enter the World of Business: When Strangers Meet in a World with No Background Checks
Introduction
Selection Method Standards
Types of Selection Methods

6 Training
Enter the World of Business: AT&T: Staying Competitive by Helping Employees Update Their Skills and Careers
Introduction
Training: Its Role in Continuous Learning and Competitive Advantage
Designing Effective Formal Training Activities
Evaluating Training Programs
Special Training Issues

PART 3 Assessment and Development of Human Resources
7 Performance Management
Introduction
The Performance Management Process
Purposes of Performance Management
Performance Measures Criteria
Approaches to Measuring Performance
Choosing a Source for Performance Information
Use of Technology in Performance Management
Performance Feedback
What Managers Can Do to Diagnose Performance Problems and Manage Employees’ Performance
Developing and Implementing a System That Follows Legal Guidelines

8 Employee Development
Enter the World of Business: Development at Vi Inspires Retention and Services to Seniors
Introduction
The Relationship among Development, Training, and Careers
Development Planning Systems
Approaches to Employee Development
Special Issues in Employee Development

9 Employee Separation and Retention
Enter the World of Business: Google Employees Protest “Pass the Trash” Sexual Harassment Practices
Introduction
Managing Involuntary Turnover
Managing Voluntary Turnover

PART 4 Compensation of Human Resources
10 Pay Structure Decisions
Enter the World of Business: Unemployment Rates Down, Employee Compensation Up: Competing for Employees to Execute Strategy
Introduction
Equity Theory and Fairness
Developing Pay Levels
The Importance of Process: Participation and Communication
Challenges
Government Regulation of Employee Compensation

11 Recognizing Employee Contributions with Pay
Enter the World of Business: Employers Raise Pay but Try to Keep an Eye on Fixed Costs—A Challenge in a Tight Labor Market
Introduction
How Does Pay Influence Individual Employees?
How Do Pay Sorting Effects Influence Labor Force Composition?
Pay-for-Performance Programs
Managerial and Executive Pay
Process and Context Issues
Organization Strategy and Compensation Strategy: A Question of Fit

PART 5 Special Topics in Human Resource Management
12 Managing Human Resources Globally
Enter the World of Business: Changing the Offshoring Game
Introduction
Current Global Changes
Factors Affecting HRM in Global Markets
Managing Employees in a Global Context

13 Strategically Managing the HRM Function
Enter the World of Business: Rebuilding Wells Fargo
Introduction
Activities of HRM
Strategic Management of the HRM Function
Building an HR Strategy
Measuring HRM Effectiveness
Improving HRM Effectiveness
Improving HRM Effectiveness through New Technologies—HRM Information Systems
The Future for HR Professionals
The Role of the Chief Human Resource Officer

Glossary