本書(shū)以跨境電子商務(wù)流程為主線, 全面介紹了跨境電子商務(wù)的概念、 跨境電子商務(wù)平臺(tái)及運(yùn)作模式。本書(shū)共6章, 其內(nèi)容緊跟跨境電子商務(wù)發(fā)展的新動(dòng)態(tài), 涵蓋了跨境電子商務(wù)交易過(guò)程, 包括 Introduction to Cross-border E-commerce、 Pre-sale Work、 On-Sale Communication、Cross-border E-commerce Logistics and Packaging、 After-Sales Communication。此外, 本書(shū)還介紹了目前較為熱門(mén)的跨境電子商務(wù)新媒體運(yùn)營(yíng)Cross-border E-commerce Multichannel Marketing。本書(shū)適合作為國(guó)際經(jīng)濟(jì)與貿(mào)易、 國(guó)際商務(wù)、 跨境電子商務(wù)、 電子商務(wù)、 商務(wù)英語(yǔ)、 物流等專業(yè)的教材, 也適合借助跨境電子商務(wù)平臺(tái)從事創(chuàng)新創(chuàng)業(yè)的各界人士閱讀參考。
張真,女,副教授,碩士,碩士生導(dǎo)師,廣州華商學(xué)院經(jīng)濟(jì)貿(mào)易學(xué)院副院長(zhǎng),2019年獲得跨境電子商務(wù)師(高級(jí))培訓(xùn)師證書(shū)。研究方向: 國(guó)際經(jīng)濟(jì)與貿(mào)易、國(guó)際商務(wù)管理、跨境電子商務(wù)。主持省部級(jí)項(xiàng)目7項(xiàng),公開(kāi)發(fā)表論文二十多篇。主編教材五部,參編教材三部。2014年國(guó)家糧食局軟科學(xué)項(xiàng)目--"外資進(jìn)入與我國(guó)糧食安全供應(yīng)鏈研究”榮獲科研成果三等獎(jiǎng)(2014年),2019年"基于經(jīng)管類雙創(chuàng)型人才培養(yǎng)模式的構(gòu)建”榮獲廣東財(cái)經(jīng)大學(xué)第九屆教學(xué)成果獎(jiǎng)三等獎(jiǎng)。2021年"國(guó)貿(mào)實(shí)踐教學(xué)體系的創(chuàng)新”榮獲廣州華商學(xué)院教學(xué)成果三等獎(jiǎng)。
Chapter 1 Introduction to Cross-border E-commerce
Section 1 Cross-border E-commerce
Section 2 B2B Platforms
Section 3 B2C Platforms
Exercises
Practice & Role Play
Chapter 2 Pre-sale Work
Section 1 Platform Registration
Section 2 Products Selection
Section 3 Products Posting
Section 4 On- site Marketing
Exercises
Practice & Role Play
Chapter 3 On- sale Communication
Section 1 Response to Inquiries
Section 2 Price Negotiation
Section 3 Confirmation of Orders
Section 4 Related Products Promotion
Exercises
Practice & Role Play
Chapter 4 Cross-border E-commerce Logistics and Packaging
Section 1 Classification and Selection of Cross-border Logistics
Section 2 Overseas Warehouse
Section 3 Customs Clearance and Declaration of Cross-border E-commerce
Section 4 Product Logistics Packaging and Labels
Exercises
Practice & Role Play
Chapter 5 After-sales Communication
Section 1 Customer Service
Section 2 Customer Reviews
Section 3 Dispute Settlement
Exercises
Practice & Role Play
Chapter 6 Cross-border E-commerce Marketing
Section 1 Cross-border E-commerce Multichannel Marketing
Section 2 New Media Marketing
Exercises
Practice & Role Play