一、商務(wù)日常用語(yǔ) Daily Business Conversations
　1. Short Conversations 簡(jiǎn)短交流
　2. Overtime Work 加班
　3. Break 中間休息
　4. Ask for Leave and Take a Vacation 請(qǐng)假與休假
　5. Rush-hour Traffic 上下班交通
　6. Late 遲到
　7. Company Activities 公司活動(dòng)
　8. Job and Health 工作與健康
　9. Telephone Communication 電話(huà)溝通
　10. Copy 復(fù)印
　11. Fax 傳真
　12. Operation of Computer 電腦操作
　13. Materials and Data 資料與數(shù)據(jù)
　14. Plan and Scheme 計(jì)劃與方案
　15. Conference Preparations 會(huì)前準(zhǔn)備
　16. Discussion During the Conference 會(huì)議討論
　17. Conference of the Speech 會(huì)議發(fā)言
　18.Conclusion of the Conference 會(huì)議總結(jié)
　19. Policy 公司策略
　20. Working of Funds 資金運(yùn)轉(zhuǎn)
二、客戶(hù)往來(lái) Communicate with Customers
　1. Making an Appointment for Meeting 預(yù)約會(huì)面
　2. Visiting a Customer 拜訪(fǎng)客戶(hù)
　3. Serving Customer 招待客戶(hù)
　4. Introduce the Company 介紹公司
　5. To Know the Customers 認(rèn)識(shí)客戶(hù)
　6. Introduce Colleague 介紹同事
三、產(chǎn)品銷(xiāo)售 Sell Products
　1. Retail Industry 零售行業(yè)
　2. Remend Products 推薦產(chǎn)品
　3. Selling Point of Products 產(chǎn)品賣(mài)點(diǎn)
　4. Introduce New Products 介紹新產(chǎn)品
　5. Representation of Products 產(chǎn)品說(shuō)明
　6. Budget and Estimation 預(yù)算與估價(jià)
　7. Enquire about the Price 詢(xún)問(wèn)價(jià)格
　8. Bargain 討價(jià)還價(jià) 96
　9. Preferential Measures and Services 優(yōu)惠與服務(wù)
　10. Wait for Reply 等待答復(fù)
　11. That’s a Deal 成交
　12. Sign or Terminate a Contract 簽訂與解除合同
　13. Make Payment 支付
　14. Delivery 交貨
四、糾紛與對(duì)策 Disputes and Countermeasures
五、工作協(xié)商 Negotiate About the Work
六、市場(chǎng)營(yíng)銷(xiāo) Marketing
七、人力資源 Human Resources