Module 1 At the Travel Agency
Unit 1 Receiving the Guests
Unit 2 Talking about the Tour Plans
Unit 3 Preparing for the Tour

Module 2 At the Airport
Unit 4 Meeting the Guests
Unit 5 On the Way to the Hotel
Unit 6 Itinerary Discussion

Module 3 In the Hotel
Unit 7 Room Reservation
Unit 8 Check-in Service
Unit 9 Check-out Service

Module 4 ln the Hotel Room
Unit 10 Chamber Service
Unit 11 Laundry Service
Unil 12 Room Service

Module 5 ln the Restaurant
Unit 13 Taking Orders
Unit 14 Serving at the Dinner
Unit 15 Beverage Service

Module 6 At Places of Interests
Unit 16 Ticket Office
Unit 17 At Scenic Spots
Unit 18 Chinese Culture

Module 7 In the Shopping Center
Unit 19 Greeting and Inquiring
Unit 20 Introducing and Bargaining
Unit 21 Packing and Delivering
Unit 22 Offering After-sale Service

Module 8 In the Health Club
Unit 23 Gym Service
Unit 24 Golf Service
Unit 25 SPA Service
Appendix Ⅰ Famous Hotel Groups in the World
Appendix Ⅱ Services of Hotels1
Appendix Ⅲ Famous Scenic Spots in the World
Appendix Ⅳ Famous Scenic Spots in China1
后記