Chapter 1 求職應(yīng)聘 The Job Interview 1

Section 1 自我介紹，展示才華 Self-Introduction, Show Your Skills 2

1 我的專(zhuān)業(yè)技能 My Specialized Skills

2 一些特殊的語(yǔ)言技能 Some Unique Language Skills

Section 2 優(yōu)勢(shì)與劣勢(shì)Advantages and Disadvantages 7

1 優(yōu)缺點(diǎn) Strengths and Weaknesses

2 我的專(zhuān)業(yè)背景 My Major Background

Section 3 應(yīng)聘原因 Reasons for Applying for the Job 13

1 為何應(yīng)聘這份工作 Why This Job

2 為什么是心理學(xué) Why Psychology

Section 4 職業(yè)規(guī)劃 Career Planning 18

1 長(zhǎng)期職業(yè)目標(biāo) Long-Term Career Goals

2 未來(lái)的目標(biāo) Future Goals

Section 5 薪資待遇 Expected Salary and Benefits 23

1 關(guān)于工資范圍 About Salary Range

2 公司的福利待遇 The Benefits of the Company

Section 6 面試結(jié)束了 After the Interview 28

1 三天內(nèi)給結(jié)果 Know the Decision Within Three Days

2 錄用 A Job Offer

Chapter 2 新丁報(bào)到，請(qǐng)多關(guān)照 The Office Newcomer 33

Section 1 主動(dòng)結(jié)識(shí)同事 Introducing Yourself to Coworkers 34

1 我是新員工 Im a New Employee

2 我是您的助理 Im Your Assistant

Section 2 領(lǐng)取辦公用品 Getting Office Supplies 39

1 筆和便利貼 Pens and Post-its

2 換臺(tái)電腦 Change a Computer

Section 3 熟悉工作環(huán)境 Getting Familiar with the Work Environment 44

1 參觀綜合大樓 A Tour of the Complex

2 參觀辦公室 Visit the Office

Section 4 參加培訓(xùn) Attending Training Courses 49

1 新員工培訓(xùn)會(huì) The Training Session for Newcomers

2 三場(chǎng)研討會(huì) Three Workshops

Chapter 3 進(jìn)入工作狀態(tài)Working Time 54

Section 1 上司分配任務(wù) Taking on a Task 55

1 寫(xiě)專(zhuān)題報(bào)道 Write the Feature Article

2 專(zhuān)題的視角 The Angle of the Feature

Section 2 開(kāi)展工作 Getting Started 60

1 開(kāi)始著手項(xiàng)目 Start the Project

2 我的計(jì)劃 My Plan

Section 3 團(tuán)隊(duì)協(xié)作力量大 Being a Team Player 65

1 不錯(cuò)的團(tuán)隊(duì)合作 Good Team Work

2 團(tuán)隊(duì)協(xié)作 Team Cooperation

Section 4 匯報(bào)工作進(jìn)度 Reporting Your Progress 70

1 提交周報(bào) Submit the Weekly Reports

2 周報(bào)的截止日期 The Deadline of Weekly Reports

Section 5 保證按時(shí)完成 Finishing on Time 75

1 能按時(shí)完成 Be Able to Finish on Time

2 確保今晚按時(shí)完成 Make Sure to Finish on Time Tonight

Chapter 4 日常事務(wù)處理Daily Affairs 79

Section 1 日常文件整理Filing Documents 80

1 找文件 Look for Files

2 按日期歸檔 File Documents Under the Date

Section 2 公司內(nèi)部郵件往來(lái)

Communicating with Coworkers via Email 85

1 發(fā)送項(xiàng)目說(shuō)明郵件 Send an Email About the Instructions of a Project

2 設(shè)置郵件主題 Give Every Email a Subject

Section 3 發(fā)函聯(lián)絡(luò)客戶(hù) Contacting Clients Using Business Emails 90

1 給保羅發(fā)封郵件 Send an Email to Paul

2 與客戶(hù)的溝通方式 The Way of Contacting Clients

Section 4 遇到了問(wèn)題，尋求幫助 Asking for Help 95

1 我真的需要幫助 I Really Need Help

2 你應(yīng)該找安妮幫忙 You Should Ask Annie for Help

Chapter 5 電話(huà)溝通無(wú)障礙Telephone Communications 100

Section 1 接聽(tīng)電話(huà)，禮貌得體Answering the Phone 101

1 羅杰先生在嗎 Is Mr Roger There

2 請(qǐng)維姬接電話(huà) May I Speak to Vicky

Section 2 轉(zhuǎn)接電話(huà) Transferring a Call 106

1 轉(zhuǎn)接電話(huà) Transfer a Call

2 請(qǐng)別掛機(jī) Please Hold

Section 3 應(yīng)對(duì)電話(huà)咨詢(xún) Responding to Enquiries 111

1 電話(huà)咨詢(xún)工作 A Call to Enquire About the Position

2 電話(huà)咨詢(xún)新電影 A Call to Enquire About the New Movie

Section 4 與客戶(hù)在電話(huà)里溝通

Communicating with Customers over the Phone 116

1 電話(huà)確認(rèn) A Call to Confirm

2 獲得反饋 Obtain Feedback

Section 5 處理客戶(hù)投訴 Responding to Customers Complaints 121

1 電話(huà)機(jī)壞了 The Phone Is Broken

2 三明治弄錯(cuò)了 The Wrong Sandwich

Chapter 6 主持會(huì)議不怯場(chǎng)Holding a Meeting 127

Section 1 會(huì)議的籌備 Preparing for a Meeting 128

1 做PPT Make a PowerPoint

2 明天的會(huì)議 Tomorrows Meeting

Section 2 會(huì)議開(kāi)始了Opening a Meeting 134

1 歡迎參加周會(huì) Welcome to This Weeks Meeting

2 會(huì)議開(kāi)始 The Meeting Begins

Section 3 征求別人意見(jiàn)Asking for Suggestions 139

1 新產(chǎn)品演示 New Products Presentation

2 南美市場(chǎng)戰(zhàn)略 South America Strategy

Section 4 表達(dá)贊同或反對(duì)Agreeing and Disagreeing 145

1 完全不認(rèn)同 Totally Disagree

2 謝謝你的意見(jiàn) Thanks for Your Comment

Section 5 做好會(huì)議總結(jié)Drawing a Conclusion 150

1 記錄票數(shù) Record the Votes

2 記住會(huì)議內(nèi)容 Remember the Contents of the Conference

Chapter 7 業(yè)務(wù)達(dá)人，誰(shuí)與爭(zhēng)鋒 Being the Best

Salesman 155

Section 1 進(jìn)行市場(chǎng)調(diào)研 Conducting a Market Survey 156

1 產(chǎn)品市場(chǎng)調(diào)查 A Market Survey on the Products

2 幫忙做市場(chǎng)調(diào)研 Help with Some Market Research

Section 2 開(kāi)展?fàn)I銷(xiāo)活動(dòng)Starting a Marketing Campaign 161

1 推廣新雜志 Promote a New Magazine

2 尋找目標(biāo)受眾 Look for Target Audience

Section 3 爭(zhēng)取客戶(hù)訂單Obtaining Purchase Orders 167

1 提交訂購(gòu)單 Submit the Purchase Order

2 新訂購(gòu)單和報(bào)價(jià) A New Purchase Order and Price

Section 4 需要出差 Being on a Business Trip 172

1 更新出差手冊(cè) Update the Business Trip Manual

2 飛往舊金山參加培訓(xùn) Fly to San Francisco for Training

Section 5 升職加薪Promotion and Getting a Raise 177

1 談?wù)劶有?Talk About the Pay Raise

2 應(yīng)該加薪 Deserve a Raise

Section 6 迎接年終考核The Annual Evaluation 182

1 考核不出意料 No Surprises for Evaluation

2 年終考核 Annual Review

Chapter 8 成為談判高手Becoming a Good Negotiator 187

Section 1 介紹自己及公司 Presenting Yourself and Your Company 188

1 洽談業(yè)務(wù) Represent the Business

2 介紹公司 Present the Company

Section 2 向?qū)Ψ浇榻B產(chǎn)品Introducing Your Products 193

1 介紹冰箱 Introduce Refrigerators

2 介紹產(chǎn)品及服務(wù) Introduce Products and Services

Section 3 討論合作的可能性Discussing Cooperation Opportunities 198

1 對(duì)合作感興趣 Be Interested in Cooperation

2 保險(xiǎn)業(yè)務(wù)合作 Cooperation of Insurance Business

Section 4 進(jìn)行價(jià)格談判Negotiating the Price 204

1 談車(chē)的價(jià)格 Negotiate the Price of the Car

2 保險(xiǎn)報(bào)價(jià) The Quote of Insurance

Section 5 協(xié)商合約細(xì)節(jié)Negotiating the Contract 209

1 修改合同細(xì)節(jié) Make Some Changes of the Contract

2 23%更合適 23% Is More Realistic

Section 6 協(xié)商付款方式Negotiating Payment Terms 214

1 首付款65% Take 65% as a Down Payment

2 每半年付一次款 Pay Every Six Months

Section 7 雙方簽訂合同Signing the Contract 220

1 簽合同并履行 Sign the Contract and Fulfill It

2 今天簽合同 Sign the Contract Today

Chapter 9 跟同事相處，其樂(lè)融融Getting Along with Your Coworkers 225

Section 1 跟同事共進(jìn)午餐Having Lunch with Your Coworkers 226

1 聊午餐 About Lunch

2 吃午餐閑聊 Eat Their Lunch and Chat

Section 2 虛心向同事學(xué)習(xí)Learning from Your Coworkers 232

1 公司新標(biāo)志 A New Logo of the Company

2 幫助同事操作PPT Help a Coworker to Operate the PPT

Section 3 及時(shí)解決矛盾與沖突Solving Contradictions and Conflicts 237

1 我今天有點(diǎn)兒沮喪 Im Kind of Frustrated Today

2 請(qǐng)把餐具放到水池 Please Put the Dishes in the Sink

Chapter 10 遇到特殊狀況Special Circumstances 250

Section 1 上班遲到了Arriving Late 243

1 別為遲到找借口 No Excuse for Being Late

2 睡過(guò)頭了 Overslept

Section 2 需要加班Working Overtime 248

1 今晚要加班 Need to Work Overtime Tonight

2 今晚不加班 No Overtime Work Tonight

Section 3 開(kāi)始休假Taking a Vacation 253

1 計(jì)劃去休假 Plan to Go on a Vacation

2 批準(zhǔn)休假 Approve the Vacation Request

Section 4 進(jìn)行崗位調(diào)動(dòng)Transferring Jobs 258

1 調(diào)往匹茲堡分公司 Move to the Branch in Pittsburgh

2 愿意調(diào)職去北京 Willing to Relocate to Beijing

Section 5 請(qǐng)辭Resigning 263

1 遞交辭職信 Hand in the Letter of Resignation

2 為了孩子辭職 Resigning for Kids