《職業(yè)通識英語》依據教育部《高職高專教育英語課程教學要求（2012）》的規(guī)定，秉承實用為主，夠用為度，學以致用的原則進行規(guī)劃和編寫。經過3年時間的充分調研與發(fā)現，分析當前中高職兩階段公共英語教材欠銜接的問題，組建由中高職院校英語教師參與的教材編寫團隊，該團隊結合自身的教學體驗，充分了解中高職銜接學生的英語水平，并借鑒澳洲高等職業(yè)教育的教學理念，協(xié)同編寫了本套教材，以期能對當前中高職兩階段公共英語教材有機銜接提供幫助。
黃奕云，廣東輕工職業(yè)技術學院應用外語學院副教授，主要研究方向：英語語言學，英語教育語言學，二語習得，國際商務管理，跨文化交際。從事高職英語教學17年，教學經驗豐富，教學方法多樣，教學成績突出，主持廣東省哲學社會規(guī)劃課題1項；主持教育部英語教指委教改課題1項，主持輕工職教集團課題1項；主持校級社科與教改課題5個。
Chapter One: Professional Duty……………………………………………………
Unit 1 Professionals Responsibilities
Warming up
Listening
Speaking
Reading Practice
Text AThe Responsibilities of Office Professionals
Text BExecuting the Companys Rules
Writing A Note
Grammar Lab Noun&Adjective and Adv
Intercultural Reading How to be a Good Secretary in Foreign Companies
Unit 2 Job Hunting and Interview
Warming up
Listening
Speaking
Reading Practice
Text AHunting Job with Advanced Technology
Text BGetting Ready for an Interview
Writing AResume
Grammar Lab Present&Past Tense
Intercultural Reading Golden Rules to Get a Job
Chapter Two: Daily Routine……………………………………………………….
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text AHow to Hold a Business Meeting
Text BBusiness Meeting Etiquette
Writing AMinute of a Meeting
Grammar Lab Present&Past Progressive
Intercultural Reading Making Good Use of Daily Meeting
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text AA Guide to Working from Home
Text BHow OA Devices Work in an Office
Writing A Notice
Grammar Lab Simple&Past Future Tense
Intercultural Reading Our Good Fellows: Computer
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Hotel Reservation
Text BThe Art of Telephone Use
Writing A MEMO
Grammar Lab Present&Past Present Perfect Tense
Intercultural Reading The Instruction of Foreign Hotel Reservation
Chapter Three: Superiors Affair…………………………………………….
Unit 6 Working Schedule
Warming up
Listening
Speaking
Reading Practice
Text AWorking with the Supervisor
Text BHow to Plan Time for Efficient Work
Writing A Schedule
Grammar Lab Passive Voice
Intercultural Reading Bidding Farewell to Procrastination
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Business Appointment
Text BAdvanced Appointment Methods
Writing A Welcome or Farewell Speech
Grammar Lab Subject-Verb Concord
Intercultural Reading Business Meeting Appointments in the UK
Chapter Four: CustomersAffair………………………………………………
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text AWelcoming Clients
Text BDebretts Social Etiquette Advice
Writing AnInvitation Letter
Grammar Lab Inverted Sentences
Intercultural Reading Etiquette in Brazil
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text ACollecting Feedback: A Source to High Quality Service
Text BWarranty Policy for HUAWEI Smart Phones
Writing A Special Offer
Grammar Lab Subjunctive Mood
Intercultural Reading Customer Service in American
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text ASettling Complaints
Text BHandlingComplaint Policy
Writing A Complaint Letter or Reply to Complaint Letter
Grammar Lab Verbal
Intercultural Reading Customers are always Right in American
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