前言
電子商務(wù)是互聯(lián)網(wǎng)時(shí)代的產(chǎn)物,隨著互聯(lián)網(wǎng)的高速發(fā)展,電子商務(wù)已經(jīng)不是一個(gè)單純的商業(yè)概念,是一個(gè)以互聯(lián)網(wǎng)支撐的集信息流、商流、資金流、物流為一體的整個(gè)貿(mào)易過(guò)程。它不僅會(huì)改變企業(yè)本身的生產(chǎn)、經(jīng)營(yíng)、管理活動(dòng),而且將影響到整個(gè)社會(huì)的經(jīng)濟(jì)運(yùn)行與結(jié)構(gòu)。
隨著internet的快速發(fā)展,中國(guó)的網(wǎng)民數(shù)量每年都以驚人的速度在增長(zhǎng),根據(jù)Analysys易觀(guān)智庫(kù)預(yù)測(cè)數(shù)據(jù)顯示,2015年中國(guó)移動(dòng)互聯(lián)網(wǎng)用戶(hù)規(guī)模達(dá)到7.9億人,較2014年增長(zhǎng)了8.4%。預(yù)計(jì)到2018年,中國(guó)移動(dòng)互聯(lián)網(wǎng)用戶(hù)規(guī)模將達(dá)到8.9億人。電子商務(wù)在中國(guó)的迅猛發(fā)展,再加上第三方支付平臺(tái)及安全性的趕上,促進(jìn)網(wǎng)絡(luò)購(gòu)物的快速發(fā)展,進(jìn)而使得網(wǎng)絡(luò)購(gòu)物成為當(dāng)今社會(huì)的一種時(shí)尚,而且網(wǎng)絡(luò)購(gòu)物也正從PC端不斷向移動(dòng)端滲透。預(yù)計(jì)未來(lái)幾年中國(guó)移動(dòng)購(gòu)物將繼續(xù)保持高速增長(zhǎng)態(tài)勢(shì)。
當(dāng)前,電商的迅猛發(fā)展對(duì)電商人才的綜合素質(zhì)提出了更高的要求,以往只需要懂得一些基礎(chǔ)的商務(wù)和計(jì)算機(jī)知識(shí),能開(kāi)網(wǎng)店,能在網(wǎng)上完成銷(xiāo)售即達(dá)到了人才培養(yǎng)的要求。但是,隨著技術(shù)的不斷更新?lián)Q代,電子商務(wù)有了更多新的發(fā)展方向,例如:農(nóng)業(yè)電子商務(wù)、移動(dòng)電子商務(wù)、跨境電子商務(wù)等等,這些新的方向不僅融合了技術(shù)的更新,更加需要學(xué)生能緊跟時(shí)代的步伐,不斷的進(jìn)行知識(shí)的更新。毫無(wú)疑問(wèn),掌握電子商務(wù)英語(yǔ)對(duì)電子商務(wù)技術(shù)的更新和商務(wù)模式的發(fā)展有極大的促進(jìn)作用。
本書(shū)的編寫(xiě)以簡(jiǎn)潔、實(shí)用、實(shí)際為原則,依據(jù)高職院校電商專(zhuān)業(yè)學(xué)生的學(xué)習(xí)特點(diǎn),在內(nèi)容編排上緊跟時(shí)代發(fā)展的步伐,選取了目前最新、最權(quán)威的英文原始數(shù)據(jù)資料,強(qiáng)化了學(xué)生的英文閱讀能力,這也是本書(shū)編寫(xiě)的一大特色。同時(shí),在單元內(nèi)容安排中也增加了主題篇章相關(guān)閱讀材料進(jìn)行輔助,課后的練習(xí)部分安排了多樣化的題型,依據(jù)原文但又不拘泥于原文,達(dá)到讓學(xué)生舉一反三的效果。本書(shū)既可作為高職院校電子商務(wù)及相關(guān)專(zhuān)業(yè)的教學(xué)教材使用也可作為對(duì)電子商務(wù)行業(yè)感興趣的同學(xué)自學(xué)拓展教材進(jìn)行學(xué)習(xí)。
編者長(zhǎng)期從事高職院校行業(yè)英語(yǔ)教學(xué),教學(xué)經(jīng)驗(yàn)豐富,本教材也是湖北省職業(yè)技術(shù)教育學(xué)會(huì)科學(xué)研究課題基于互聯(lián)網(wǎng)多平臺(tái)互動(dòng)的行業(yè)英語(yǔ)教學(xué)一體化設(shè)計(jì)的研究與探索(課題編號(hào)ZJGB201529)的研究成果之一。
本書(shū)由李瑩瑩、楊雯娟擔(dān)任主編,由王紅麗擔(dān)任副主編,第一、二、五章由武漢商貿(mào)職業(yè)學(xué)院的楊雯娟編寫(xiě);第三、四章由武漢商貿(mào)職業(yè)學(xué)院的李瑩瑩編寫(xiě);第六、七、八章由武漢商貿(mào)職業(yè)學(xué)院的王紅麗編寫(xiě);李瑩瑩負(fù)責(zé)本書(shū)的總體設(shè)計(jì)以及統(tǒng)稿工作。
由于編者水平有限,書(shū)中難免有瑕疵之處,敬請(qǐng)廣大讀者批評(píng)指正。
編者
2016年3月
Chapter 1 Internet
& E-commerce
Part 1 Need to Know
: Everythings so Near and Smart
Part 2 Further Study
: E-Commerce - Business Models
Part 3 Super Links :
International e-commerce statistics
E-commerce: A
Promoter for the Transformation and Upgrading of Chinese Economy
Chapter 2 The Boom
of E-commerce
Part 1 Need to Know
: Online Site Goes after Chinese in US on 11/11
Part 2 Further Study
: Wanda Takes over E-payment Company 99Bill
Part 3 Super Links :
Alipay Targets Retailers with New Services
Wal-Mart Makes Online
Shopping Steps for Growth
Chapter 3 Online
Shopping
Part 1 Need to Know
: Sales Report: 2015 Thanksgiving Day, Black Friday,
Cyber Monday
Part 2 Further Study
: Boom of online market
Part 3 Super Links :
Popular Black Friday and Cyber Monday Products Sold by Online Businesses
B2B E-commerce
Growing; Becoming More Like B2C
Chapter 4 Online
Paying
Part 1 Need to Know
: Alipay being used by 100 million to access public-sector transactions
Part 2 Further Study
: Alipay study: Smartphones are likely to replace wallets
Part 3 Super Links :
WeChat turns to app accounts for success
China Sees Tremendous Growth in Mobile
Payment Services
Chapter 5 The safety
Part 1 Need to Know
: How to shop safely and securely online
Part 2 Further Study
: Say No to Streaking to Ensure Online Payment Security
Part 3 Super Links :
E-Commerce - Security Systems
Online shopping
scams
Chapter 6 Colorful
Websites of Online Shops
Part 1 Need to Know
: Hot-Sellers on eBay Taking up Space in Your Home
Part 2 Further Study
: 5 Tips for Starting an E-commerce Business
Part 3 Super Links :
Shoppers Turn to Small Online Retailers for Unique, Hard-to-find Items
How do I get more
traffic to my website or online shops?
Chapter 7 The
Delivery of E-commerce
Part 1 Need to Know
: The Past Glory---the Case Study of kuaishubao.com
Part 2 Further Study
: Is two-hour delivery the future of e-commerce? Canadian e-tailer gives it a
try
Part 3 Super Links :
The (Many) Benefits of Offering Free Shipping
Drop Shipping: 5 Tactics
of Successful Retailers
Chapter8 Customer
service of E-commerce
Part 1 Need to Know
: What Customers Expect in the E-Commerce Age
Part 2 Further Study
: Customer service best practices: Making social media a two-way conversation
Part 3 Super Links :
7 Blogging Tips to Increase Online Sales
Impact of reviews on
consumer behavior
附錄一 參考答案
附錄二 電子商務(wù)常用專(zhuān)業(yè)術(shù)語(yǔ)
附錄三 全球知名電子商務(wù)網(wǎng)站示例