前言
Unit One Composing Business English Letters
Lesson One Layout
Lesson Two Language Style
Lesson Three Structure
Unit Two Getting Ready to Deal
Lesson One Establishing Business Relationships
Lesson Two Invitation to Trade Fairs
Lesson Three Status Enquiries
Unit Three Business Negotiations
Lesson One Enquiries
Lesson Two Offers
Lesson Three Counter-offers
Lesson Four Acceptance
Unit Four Conclusion of Business
Lesson One Orders
Lesson Two Sales Confirmation
Lesson Three Contract
Unit Five Execution of Trading
Lesson One Payment Terms
Lesson Two Packing
Lesson Three Shipment
Lesson Four Insurance
Unit Six Problems Arising from Trading
Lesson One Complaints and Claims
Lesson Two Settlement
參考文獻